Practically I am not getting clarity about getting certificate

I have finished my course by 91% . As per the rule am eligible to get the certificate. Regarding that I asked twice in the same forum … In two times I got the same answer that " please send us email and our team will send you certificate" . NO more information is given in two times. To whom I should send email?

Why no clarity is given in giving the certificate sir?

my email ID is---perumpallil2012@gmail.com

Hi,

I am here to help you out. Please send us an email at reachus@cloudxlab.com. You would be able to find this email address, and other modes of communicating with us on our Contact Us page at the below link:

https://cloudxlab.com/contact-us

Once we receive your email, the concerned team will revert to you.

Thanks.